Privacy Policy

1. Introduction

Zonix B.V. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zonix.world or use our business services. We are the Data Controller for the personal data we process and are registered in the Netherlands under company number 90368427.

This policy complies with the General Data Protection Regulation (GDPR) and Dutch data protection laws. By using our services, you consent to the data practices described in this policy.

2. Data Collection

The data we collect includes personal information that you voluntarily provide to us when you use our services, contact us, or interact with our website. We collect this information to provide and improve our business services.

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, postal address, company name
• Professional Information: Job title, business requirements, industry sector
• Communication Data: Messages, enquiries, and correspondence with us
• Technical Data: IP address, browser type, device information, website usage data
• Marketing Data: Your preferences for receiving marketing communications

We collect this data through direct interactions (forms, emails, phone calls), automated technologies (cookies, analytics), and third parties (business partners, public sources).

3. How We Use Your Information

We explain how we use your information for legitimate business purposes and to provide you with our professional services. The use of your data is based on various legal grounds under GDPR.

We use your personal data for the following purposes:

• Service Provision: To deliver our business services and fulfil contractual obligations
• Communication: To respond to your enquiries and provide customer support
• Business Operations: To manage our relationship with you and improve our services
• Legal Compliance: To comply with legal obligations and regulatory requirements
• Marketing: To send you relevant business information (with your consent)
• Website Functionality: To ensure our website operates effectively and securely

Our Legal Basis for processing includes: contract performance, legitimate interests, legal compliance, and your consent where required.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in our business operations
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Professional Advisors: Lawyers, accountants, and other professional service providers

All third parties are required to maintain the confidentiality and security of your personal data and use it only for specified purposes.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting, or reporting requirements.

Our retention periods are:

• Client Data: 7 years after the end of our business relationship
• Marketing Data: Until you withdraw consent or 3 years of inactivity
• Website Data: Up to 2 years for analytics and security purposes
• Communication Records: 3 years for business correspondence

After the retention period expires, we securely delete or anonymise your personal data unless we are legally required to retain it longer.

6. Your Rights

Under GDPR, you have several rights regarding your personal data. You can exercise these rights by contacting us at privacy@zonix.world.

Your rights include:

• Right of Access: Request a copy of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your data appropriately.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and security
• Secure backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

8. International Data Transfers

As a Netherlands-based company, we primarily process data within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules or certification schemes

9. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website usage. For detailed information about our use of cookies, please see our Cookie Policy.

You can control cookie settings through your browser preferences and our cookie consent banner.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

We will respond to your enquiries within 30 days as required by GDPR. For urgent matters, please contact us by phone during our business hours (Monday-Friday, 9:00 AM - 6:00 PM).